MYKHALIK
MYKHALIK
[ Modul Support ]

Support

Something not working, or a question that is not answered below? Write to me. I read every message.

Contact

Email: modul.support@mkhlkbhdn.com

I reply within 3–5 working days, in Ukrainian or English.

What to include

  • What you did, what you expected and what happened instead. The app version and iOS version are already in the subject if you write from Profile → Write to Us.
  • Your device model.
  • Please do not send API tokens, keys, passwords, or screenshots that show your balances.

I use your email address and message only to answer you. See the Privacy Policy for details.

Questions and answers

Do I need an account?

No. Modul never asks for an email, password, phone number or an Apple or Google login.

Where is my data stored?

On your device, in an on-device database. If you use iCloud, it is also stored in your own private iCloud so your iPhone and iPad stay in sync. That private database belongs to your Apple Account, and I cannot read it. I run no servers for Modul, so nothing you enter is sent to me.

How do I sync to my iPad or Mac?

Sign in with the same Apple Account on the other device and keep iCloud turned on for Modul. iPad layouts exist today; a Mac version is planned for later. [TODO: confirm the exact steps after testing on a real iPad]

Is iCloud sync optional?

Modul has no on/off switch for sync of its own. You control iCloud for apps in iOS Settings. When iCloud is unavailable, Modul keeps working on the device alone. [TODO: confirm the exact iOS Settings path and that Modul works with iCloud switched off for it]

How do I connect monobank, and is it safe?

In Finance, you paste a personal read-only API token that monobank issues to you. Modul uses it only to read accounts, balances and statements, and sends it directly from your phone to api.monobank.ua. The token is kept in the iOS Keychain on this device only. You can disconnect at any time in Finance, which removes the token from the Keychain. The token itself is managed on monobank’s side, so to stop it working there, follow monobank’s own instructions for tokens.

How do I connect Binance, WhiteBIT, Kraken or OKX?

Create read-only API keys in your exchange account and paste them into Modul under Finance. Modul only reads balances, and it never trades, withdraws or moves funds. Keys are kept in the iOS Keychain on this device only. Do not enable trading or withdrawal permissions on a key you give to Modul.

Why is my bank balance different or delayed?

monobank’s API allows one request per minute and reads statements in 31-day windows, so data can lag. Exchanges can have downtime, and the National Bank of Ukraine exchange-rate table is published on its own schedule. Modul is a personal organiser, so please check important figures against the bank or exchange itself. If a rate is missing, Modul asks you for it instead of guessing.

How do I back up and restore?

Open Profile → Backup. Modul exports a JSON file through the iOS share sheet, and you choose where to save it. Modul does not upload it anywhere. To restore, use Import and select that JSON file. You are responsible for keeping the file somewhere safe.

How do I delete my data?

Deleting an item removes it on every synced device. Disconnecting a bank or exchange removes its token or keys from the Keychain. Deleting the app removes the on-device database and the Keychain items stored on that device. To remove the copy in iCloud, go to iOS Settings → your name → iCloud → Manage Account Storage → Modul → Delete Data. Modul 1.0 has no “erase everything” button. [TODO: confirm on a real iPhone that Modul appears under Manage Account Storage]

I forgot my app-lock code.

The app lock has its own 4-digit code and optional Face ID. If you forget the code, Modul falls back to your iPhone passcode. The code is stored on your device only, and it never syncs.

Why does Modul ask for Calendar, Location, Camera or Face ID?

Calendar: to show your calendars on your day, and to change them only when you ask. Location: only when you tap “Current Location” while choosing a meeting place, and to estimate travel time to a meeting. Camera: only when you photograph a receipt; the picture is read on your iPhone and never sent anywhere. Face ID: only if you turn on “Unlock with Face ID” in Profile → Security. Details are in the Privacy Policy.

How do I report a bug or suggest a feature?

In Modul, open Profile → Write to Us. It opens an email with your app and iOS version in the subject. You can also write to the address at the top of this page.

Is Modul free? What will Pro include?

Modul 1.0 is free. I want to see first whether people find it useful. If there is enough interest, I plan to add an optional paid Modul Pro, an auto-renewable subscription through Apple, while the free version keeps most of the features. People who install Modul before Pro appears are planned to get Pro free for one year, and then pay the standard price. None of this is final, and I will announce the details before Pro launches. Purchases are handled entirely by Apple, and I never see your card details.